General Info

How To Order: Factory only accepts orders from qualified promotional products distributors. Please use the following email addresses:

Purchase Orders:
orders@stopngoline.com
Exact Repeat Orders:
orders@stopngoline.com
Artwork:
artwork@stopngoline.com
Sample Orders:
samples@stopngoline.com
General Inquiries:
info@stopngoline.com

Acknowledgement of Order: All orders are acknowledged via E-mail, fax, or through our website. Please contact factory immediately if changes are necessary. All changes must be done in writing or via E-mail. Confirmation of the order will follow acknowledgement.

Order Cancellations: Orders can only be cancelled with authorization from factory before order enters production. If an order has already entered production, additional charges will occur. Cancelled orders are subject to a cancellation fee.

PRODUCTION INFORMATION

Standard Production

Standard production time is 5 working days for accounts with credit terms or with ready prepayment. Production times are subject to change depending on stock, paper proofing, as well as quantity. Production begins after receipt of order, approved artwork, and approved payment terms. Contact factory for production time on larger quantity orders.

Rush Production

Rush Service is available for 3-4 working day turnaround with a minimum $30.00/z or 10% of the order. Production begins after receipt of order, approved artwork, and approved payment terms. Contact factory for production time on larger quantity rush orders.

SUPER Rush Production

Super Rush Service is available for SAME day, 1, or 2 day turnaround with a minimum of $50.00/z or 20% of the order. Order(s), approved artwork, and approved payment terms MUST be received by factory at 2:00 pm PST to ship on the following or day after, or 9:00 am PST to be shipped on the SAME day. Service is available depending on stock and quantity of order.

ADDITIONAL CHARGES

Setup Charge: $50.00/v for setup of standard orders that require imprinting. Each additional color/location, add $50.00/v plus running charge.

Repeat Order: $30.00/v for setup of repeat orders of one color/one location. Each additional color/location, add $30.00/v plus running charge. Please specify the most recent P.O. number and/or STOPNGO Line Sales Order Number, along with a copy of artwork to ensure accuracy. Any changes to artwork are not qualified as a Repeat Order. Artwork is kept on file for 2 years, after which it must be resubmitted.

Paper/Digital Proof: Paper proofs are provided free of charge. Allow 1-2 working days. Proof is required on all orders. Production begins after receipt of written approval of proof. Digital proof will be sent via E-mail as a PDF File. Factory reserves the right to not provide digital proofs. Please note colors may not represent real imprint results. Proof is to confirm size and imprint location only.

Pre-production Item Proof: Unit cost plus setup $50.00/z per color. Standard screen or setup charge per color applies for additional colors. Production begins after receipt of written approval of proof. Pre production sample cost may be credited towards order upon approval and production.

Custom Shape Die Setup: $150.00/v. Allow extra working days for tooling and customization of steel rule die.

Less Than Minimum: $50.00/v charge for less than minimum quantity orders plus standard additional fees that apply. LTM must be billed at first quantity pricing. Absolute LTM is 50% of first column quantity.

SHIPPING AND PACKING INFORMATION

Shipping: If a carrier is not specified, factory will use best judgment in selecting a best suited carrier to meet deadlines. Factory choice will either be FedEx or UPS.

Third Party Shipping: Third party account shipping is billed at $3.00/z per order. Third party shipping is available on lighters, HazMat, or Dangerous Goods products.

Will Call: Customer pickup and will call is available in City of Industry, California. Your order will be available for pickup one business day after your specified ship date unless special arrangements are made with the factory. Contact factory to arrange pickup time. Will call hours are between 9:00AM and 5:00PM PST.

Shipping Weights/Charges: Weights shown in this catalog are used for approximate quotations only. Oversized products will be calculated based on dimensional weight. Actual weight may vary based upon packaging and shipping options. STOPNGO Line is not responsible for differences in final freight charges versus initial quotations.

Blind Shipments: Blind shipments are offered free of charge. Please notify customer service of blind shipment requests when placing your order. Blind shipment requests cannot be guaranteed.

Drop Shipments: $10.00/v per location for more than three locations. F.O.B. Industry, CA. Please notify customer service of drop shipment requests.

MISC. INFORMATION

Pricing: Prices are subject to change without notice. For most up to date pricing, please visit www.stopngoline.com.

Claims and Returns: Please refer to return policy section.

Sample Policy: Samples are billed at EQP/net. Sample requests totaling $5.00/net or less will be shipped at no charge via USPS. Please provide account number if samples wish to be sent via UPS or FedEx. Samples are sent the same day unless additional information is requested. Sample requests are subject to charge at any time dependent upon Samples Department.

Spec Samples: Spec Samples are available at EQP/net less 50%. Only black or white imprint are available for Spec Samples. Applicable shipping charges will apply.

Self Promotion: Please refer to end quantity pricing for individual items. Standard setups, run charges, and rush services apply. Exceptions apply to USB Drives, paper coasters, ceramics, and overseas decorated items.

Blank Merchandise: Please refer to next column pricing for blank individual items. Merchandise will ship within 24 hours with available stock. Allow additional working days for products that require assembly. Blank goods are subject to a 10% restocking fee for returned merchandise.

Over/Under-Runs: Efforts are made to ship exact quantities ordered, however for imprinted products, STOPNGO Line reserves the right to ship plus or minus 5% of order, and invoice accordingly.

Terms: Net 7, 15 or 30 terms are available to customers after three initial successful prepayment transactions. Credit limit will be determined by Accounting Department. We accept MasterCard, Visa, and American Express. Payments will only be accepted in U.S. Dollars. $25.00 surcharge applies for bounced checks.

Authorization and Indemnification: By placing an order with STOPNGO Line, you automatically represent authority to order, purchase and distribute merchandise containing the names, trademarks, logos, copyrights, etc., identified and/or submitted with your order. You also agree to indemnify, defend and hold harmless STOPNGO Line, its affiliates and representatives, from and against all claims, liabilities and expenses, arising out of or related to infringement or misappropriation of any trademark, copyright, or other right of such merchandise. This provision will remain in effect after delivery of your order.

Logo Disclaimer: Logos shown in this catalog are for illustrative purposes only, do not imply endorsement, and are not for sale except by authorized owner. By submitting order and artwork to STOPNGO Line, customer represents that the use or display of artwork will not violate any laws or client restrictions. Customer agrees to hold STOPNGO Line harmless of all claims.

Catalog/Website Photography: Colors and photos represented within this website may not show true item color due to photography processes.